Institut National de la Recherche Scientifique (INRS)
PA-13: Assessing Employee Satisfaction

In 2021, INRS conducted a survey on the engagement of its staff. This survey took place between November 22 and December 17, 2021. It was sent to all staff members and consisted of over 147 questions. The survey covered engagement behaviours, difficult behaviours within teams, mobilizing organizational climate in terms of emotions and attitudes, workload, management practices, work organization, vision and values, immediate supervisor's leadership, and the impact of the pandemic on well-being. The survey also included a question where employees could provide free-form feedback.

The objective of the survey was to ensure that every staff member is proud, feels valued, and respected in their work. The first survey took place in 2019 and led to the implementation of institutional action plans and plans in each of the centres. The second survey conducted in 2021 aimed to assess whether the action plans had addressed the shortcomings and allowed for adjustments.

Here is a sample of the questions asked to employees (likert scales):
- Our immediate superior gives us access to the training we need to do our job properly.
- INRS offers us interesting career opportunities.
- Rate the following elements of your health and happiness at work: Your work-life balance // Your sense of happiness at work.
- INRS senior management offers a clear and inspiring vision of the future.
- Performance culture: There is little tolerance for people who underperform in our Centre or Department.

A presentation of the results was delivered to the executive committee, the Research Centres, and all staff members. Additionally, each manager within the organization received a presentation of the results specific to their area, allowing them to concretely improve their management practices by implementing their own action plan. They were supported in this process by the human resources advisor responsible for engagement at INRS.