Indiana University Indianapolis
PA-12: Assessing Employee Satisfaction

Surveys are collected periodically from all IUPUI faculty and staff to better understand overall job satisfaction. Faculty are asked about teaching, research, service, and other aspects of their employment on campus, including engagement in high impact practices, community engagement, and other topics as needed. Staff are asked about professional development opportunities, opportunities to provide feedback, and other aspects of overall job satisfaction. IRDS (Institutional Research & Data Support) is prioritizing how to better understand faculty and staff success. In addition to our faculty and staff surveys – that routinely measure satisfaction, intentions to leave, access to mentoring and other types of information related to teaching and high impact practices, IRDS has helped design an employee exit survey and has developed dashboards that show retention. 2018 Faculty Survey Report: Purpose: To measure indicators related to employment satisfaction, satisfaction with services, and engagement in high impact practices in order to better understand the faculty experiences at IUPUI. Methods: In 2018, Institutional Effectiveness and Survey Research, an office within Institutional Research and Decision Support, was charged with conducting a survey of all full-time and part-time faculty at IUPUI. The survey was administered to census of all full-time and part-time faculty (excluding School of Medicine) in spring 2018. https://irds.iupui.edu/faculty-staff/faculty-and-staff-surveys/faculty-surveys.html Staff Surveys: MyVoice@IU is a continuous process at Indiana University to increase staff employee engagement and ensure IU remains a workplace of choice. By adopting a continuous process of assessing and enhancing engagement, IU can better understand the needs of its employees, what IU is doing well, and where there are opportunities to improve. The process is simple: staff and leaders use the results of the MyVoice@IU Staff Engagement Survey to inspire open discussion at the department and unit level, where employees can create simple action plans to address the topics that matter most to them. The process empowers employees to make their workplace better for themselves and enhance their engagement. Initiative Objectives: Collect feedback from staff employees on how they feel about working at IU: whether they feel valued, if they feel their contributions matter, and the level of pride in their work. Empower the organization, leadership, and teams to determine ways to improve the employment experience at IU. Provide helpful change management tools, resources, and guidance to leadership, managers, and teams to act upon results and improve work experiences. Help establish IU as a best place to work. http://hr.iu.edu/myvoice/index.html IRDS Staff Surveys: https://irds.iupui.edu/faculty-staff/faculty-and-staff-surveys/staff-surveys.html

Surveys are delivered to all IUPUI faculty and staff to better understand overall job satisfaction. IRDS supports a number of decision makers at IUPUI regarding employees on campus. IRDS is committed to collecting, analyzing, and interpreting data regarding recruitment, retention, and satisfaction. Faculty Survey Outcomes: Source - 2018 State of Faculty Report • We are building better capacity to follow and understand faculty retention and hopefully avoid faculty loss • We are making these data to the campus community for your review by school and demographic features etc. • Working with the Office of Employment Opportunity we are improving data gathered from faculty who leave IUPUI in hopes of improving retention • Academic Affairs has incorporated lessons learned from failed tenure and promotion cases into our training for faculty, chairs and deans https://irds.iupui.edu/_documents/faculty-staff/presentations/State%20of%20IUPUI%20Faculty%202018.pdf Staff - My Voice @ IU: In July of 2017, IU launched the MyVoice@IU engagement initiative. In September of 2017, the MyVoice@IU Staff Engagement Survey was sent to all staff employees as a vehicle to collect anonymous feedback from employees university-wide. In early 2018, IU’s survey results and were communicated by Human Resources to university leadership, which served as the starting point for engagement dialogue across the university. In the spring of 2018, individual unit results were shared and communicated to all employees. Campuses and units across the university then began creating action plans to implement changes within their units or teams to enhance staff employee engagement in a way they choose. Engagement Process: The MyVoice@IU initiative is a continuous process that helps guide IU’s efforts to increase staff employee engagement and ensure IU remains a workplace that values, supports, and develops its employees. The survey itself is the first step in an ongoing process of improvement. Survey results provide a starting point for discussion, action planning, and follow-up. Ongoing surveys will allow IU to build on efforts to positively impact our workplace. During action planning, HR partners with leaders, managers, and employees across the university to help identify action plans—aligned with one of the IU22 survey questions—that would significantly impact employee engagement. Indiana University Human Resources will launch a second staff employee engagement survey on Sept. 16, 2019: My Voice at IU. http://hr.iu.edu/myvoice/index.html

IU Human Resources/My Voice at IU http://hr.iu.edu/myvoice/index.html Institutional Research and Decision Support website https://irds.iupui.edu/faculty-staff/index.html Faculty Assessments https://irds.iupui.edu/faculty-staff/faculty-and-staff-surveys/faculty-surveys.html Staff Asssessments http://hr.iu.edu/myvoice/index.html https://irds.iupui.edu/faculty-staff/faculty-and-staff-surveys/staff-surveys.html