Overall Rating Gold
Overall Score 70.91
Liaison Lindsay Walker
Submission Date Oct. 24, 2019

STARS v2.2

Humber College
PA-13: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 1.00 / 1.00 Lindsay Walker
Sustainability Manager
Facilities Management
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Yes

Percentage of employees assessed, directly or by representative sample:
100

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

Humber’s Employee Engagement Pulse Survey was a follow up survey from the 2014 Employee Satisfaction survey. Results will help us get a snapshot of employee engagement in key areas, and will help shape our continuous improvement efforts. One of Humber’s foundations for success is to invest in accomplished and engaged employees who are supported in delivering an exceptional student experience. One way we do this was to ensure that our employees had the opportunity to provide feedback to the organization.
The results of the survey have assisted us in understanding our progress in meeting the needs of our employees, our strengths as an employer, and the areas in which we could improve to make our organization an even greater place to work and study. The survey responses have provided the basis for data analysis of the results and action planning recommendations which are being used as part of continuous improvement efforts. The survey responses will also help develop the next survey.
The survey consisted of a series of statements that addressed various aspects of working at the College, including: value for the work they do, communication between managers and employees, feedback from manager, involvement in the department, balance between personal life and work, teamwork in the department. Employees were asked to indicate their level of agreement or disagreement with a statement about each of the above, and had the opportunity to include their own thoughts and comments in an open-ended format at the end of each section. Employees were also given a chance to list three items that their department could do better.
An external survey research firm (CCI Research Inc.) conducted the survey on behalf of Humber. CCI Research was chosen to administer the survey on the basis of a competitive procurement process. CCI Research designed the survey instrument and fully administered the online survey and tabulated all survey results which was provided back to the college in the form of a summary report.
The committee included representation from faculty, support, and administrative staff.
The Employee Engagement Survey was last conducted in 2017.


A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:

Every school/division created an action plan based on their results. Humber’s employee engagement committee review the overall results and made recommendations to Humber’s executive team. Some of the recommendations were implemented (i.e., rebranding of the recognition awards, continue with STAR and Career Milestone Awards).


Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:
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The results are available to Humber employees on our intranet site (requires a password). Updates on the implementation of the Corporate Action plan are available through our President’s Messages at website URL provided.

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.