Overall Rating Bronze
Overall Score 40.37
Liaison Raafat Kabbara
Submission Date Nov. 15, 2022

STARS v2.2

Higher Colleges of Technology
PA-13: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.51 / 1.00 Raafat Kabbara
Assistant Manager - Facilities Management
General Services
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees assessed, directly or by representative sample:

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

As a part of the continuous improvement of HCT, the Office of Institutional Research conducts relevant system-wide surveys in regular time intervals. Feedback is collected from both, internal and external stakeholders including students, staff (academic and non-academic, and contractors). All data are maintained, duly analyzed, and reported accurately, in order to facilitate strategic planning, policy development, and relevant decision-making in the HCT environment.
The Survey Review Committee regularly reviews the system-wide surveys and updates the survey questionnaires if required.
Office of Institutional Research administers all system-wide surveys utilizing the Enterprise Feedback Management software.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:

Each department will generate an action plan to increase the satisfaction level and accordingly the next year will check the evaluation of people.
The survey is sent to all interested parties, below are the response rate of staff (academic and non-academic) satisfaction with services including facilities, HR, and health, and safety for each year:
2018-2019 - 54.1%
2019-2020 - 46.0%
2020-2021 - 50.7%
2021-2022 - 51.1%

Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:
Data source(s) and notes about the submission:

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.