Florida State University
Tier2-2: Employee Training Opportunities

The Center for Global Engagement offers training and workshops in Intercultural Communication (ICC) to any student group, center or department across campus as well as in the Tallahassee community. This interactive training is custom-designed to meet the diverse needs of each group, including: •Preparing groups of students for effective global engagement and successful re-entry •Developing, improving and applying intercultural communication skills in a variety of cultural contexts •Improving leadership skills •Increasing understanding and awareness among different cultures •Enhancing customer service needs when interacting with culturally diverse groups •Integrating global learning within a local context The Center for Global Engagement through the HR department administers the Bridging Cultures for Service Excellence for employees to gain insight and sensitivity to providing customer service in an environment as culturally diverse as FSU. Additionally, CGE has developed a Global Partner Certificate program for staff and a number of cross-cultural activities and programs open to any employee on campus. Additionally, the FSU Office of Diversity and Equal Opportunity is responsible for advancing and monitoring the University's Equal Employment Opportunity, Affirmative Action, Americans with Disabilities Act, and Diversity and Inclusion policies, procedures, programs and initiatives by: Working to maintain an environment free from discrimination and harassment and ensuring compliance with all applicable local, state and federal laws; Promoting a culturally diverse and inclusive work and educational environment where faculty and staff are treated fairly, recognized for their individuality and promoted for their performance; Developing policies and procedures to enhance equity for all employees; Communicating the University's commitment through training, education and program development. HR administers the Bridging Cultures for Service Excellence for employees to gain insight and sensitivity to providing customer service in an environment as culturally diverse as FSU.