|Submission Date||Feb. 27, 2018|
PA-12: Assessing Employee Satisfaction
|1.00 / 1.00||
Director of Sustainability
Office of Sustainability
Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Percentage of employees (staff and faculty) assessed, directly or by representative sample (0-100):
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
Elon University conducts various employee satisfaction assessments.
Employees with faculty rank are assessed through the Higher Education Research Institute (HERI) survey, which gathers faculty perspectives on institutional climate, sources of stress and satisfaction, student interaction and teaching methods. It is conducted every three years, with the most recent administration in 2017. Elon also participates in the Faculty Survey of Student Engagement; it was last administered in Spring 2015.
Elon participated in The Chronicle of Higher Education’s Great Colleges to Work For survey in Spring 2016. All employees of the university were invited to complete the survey. This assessment measures the extent to which employees are involved and engaged in the organization and ultimately, the quality of the workplace experience.
The Office of Human Resources provides an Exit Questionnaire to employees who are leaving the university.
Various departments conduct surveys or ask for feedback to improve services, such as the Office of Leadership and Professional Development. Elon’s division of Student Life invites feedback from their employees via a divisional staff survey. This survey includes questions about work/life balance, opportunities for professional development and work expectations.
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):
Survey results are reviewed by the administering department. Recommendations are made and presented to Senior Staff for consideration. For the HERI survey, recommendations go from the Academic Affairs Advisory Committee to Senior Staff.
Exit Questionnaire feedback is collected, analyzed and used in various ways to help improve employees’ experiences, including employee relations issues. Recommendations are taken to Senior Staff by the Senior Vice President for Business, Finance and Technology.
Results of the Student Life survey were reviewed by the Student Life Assessment and Planning Committee, were presented in a divisional meeting and led to improvements in the transparency of decision making and a review of position descriptions.
The website URL where information about the programs or initiatives is available:
Additional documentation to support the submission:
The information presented here is self-reported. While AASHE
staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.
The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.