École de Technologie Supérieure
PA-6: Support for Underrepresented Groups

The Student services has a strict Complaint Management Protocol. The student that formulates a complaint is accompanied all the way through the process. Here is how the protocol works : 1) Receipt of the complaint and/or referral of students to appropriate services. 2) Offer psychological support 3) Follow up. For employees, it is either the Human Resources Department and/or their respective unions that can receive and process these type of complaints.

ÉTS subscribes to an equal access to employment program for women, visible minorities, ethnic minorities, Aboriginal people and people with disabilities, as it is a public body that is covered by the Act on Equal Access to Employment in Public Bodies. When hiring, appointing and promoting, the École de technologie supérieure undertakes to: - give preference to a competent person who is a member of any of the under-represented target groups. To this end, ÉTS intends to apply an overall preferential appointment rate of at least 50% for all five groups targeted in job groups where there is under-representation, until the representation objective is achieved, while respecting the collective agreements in effect. - Maintain the neutralisation of all job titles by using both male and female form or a gender-neutral term and avoid the use of the sentence indicating that the masculine includes the feminine or that its use only serves to lighten the text. - Maintain systematically the mention in all job postings that the organization has an equal access to employment program and that members of the groups concerned, by appointing them, are encouraged to submit their applications; - Maintain the diversification of recruitment sources from organizations specializing in employment integration for all target groups, particularly visible and ethnic minorities. - Develop a control mechanism to ensure that all applicants complete the self-identification questionnaire. - Validate employment application forms and interview guides to ensure that they are free of discrimination and comply with s. 18.1 of the Charter of Human Rights and Freedoms; - Confidential monitoring of voluntary departures - Apply a program to welcome and integrate new employees - Disseminate information about the training process to all staff - Flexibility of family-related leave and other mechanisms provided for in the collective agreement, including the availability of on-site childcare, the possibility of a gradual return following maternity or sick leave, and a program to assist employees.

Counselling and mentoring available for students with special needs and for international students. Social groupments to integrate girls in engineering at ÉTS (ingenieuses@ens.etsmtl.ca) and peer education to bring awereness about the LGBT+ community (integrale@ens.etsmtl.ca). The orientation of new students offered by Student Services allows a better integration of all. For Students with special needs: - Individual meeting to assess needs and personalized follow-up throughout the student's university journey. - Diversified workshops on different themes related to learning strategies. Twice per sesmester, lasting one hour over lunchtime. o Principles of memorization o Planning and time management o Exams preparation o Effective note-taking o Reading strategy o Use of the software Antidote to assist in the correction - Peer-to-peer support for students: Study group on the 7 most failed/abandoned general courses. Mentoring offered throughout the semester (tutors available for 3 hours multiple times per week). - Individual tutoring services - Note-taking services - ESH exam organization services for the implementation of overtime according to the student's needs (space reservations and exam supervisors) - Specialized program of 13 weeks for students with a diagnosis of ADHD (3 hours/week): NEUROFOCUS program For foreign students (17.7%): Preparation for arrival Personalized welcome sessions for new international students each semester. ( 5-6 semester / semester) Webinars offered in preparation before the arrival of new students (8 webinars / semester) Information email sent to all new students admitted. (4 emails/student) Period of availability without appointment 4 hrs/week Workshops : Studying without breaking the bank workshop Working and Studying Workshop Workshop: 10 ways to enjoy winter Workshop on document renewal (en) Document Renewal Workshop (fr) Twinning Program : 150 participants per semester An evening meeting Activities : Linguistic Café once a week: there are about thirty students per lunch break International Education Week: A week of activities organised by Recruitment department, communications services and the co-op education department Cultural activity programming proposed by the student ambassador. (example winter 2018) Visit of the Chinese lanterns Salsa Evening Beer brewing workshop with Génie Ale Christmas Karaoke