Overall Rating Bronze - expired
Overall Score 32.00
Liaison Kevin Moran
Submission Date May 22, 2019
Executive Letter Download

STARS v2.1

Drake University
PA-12: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.62 / 1.00
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees (staff and faculty) assessed, directly or by representative sample (0-100):

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

Drake partners with Modern Think, an external survey vendor, that provides “best practice” employee assessment in higher education. The Great Colleges to Work For program is also in partnership with the Chronicle. Modern Think conducts an anonymous survey against a set of standardized questions. The program works with over 1,000 institutions to provide robust benchmark data to accurately assess employee culture. This survey is administered every year in support of our continuous improvement efforts. More information can be found on the program at https://greatcollegesprogram.com/.

At the core of the program is a two-part assessment process: a faculty/staff survey (The ModernThink Higher Education Insight Survey©) and an institutional audit capturing information detailing various institution demographics, policies, practices, and infrastructure (The ModernThink Institution Questionnaire© also known as the "IQ”).
Each participating institution is asked to submit an email list of full-time faculty/staff randomly selected across four categories (Administration, Faculty, Exempt Professional Staff, and Non-exempt Staff) to participate in the survey. Adjunct faculty are included only for community colleges.
More information can be found here: https://greatcollegesprogram.com/methodology/

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):

The University results as a whole are evaluated by a small committee, the Dean’s Council and the President’s council with specific and actionable areas identified for each year. Every single unit on campus also reviews their unit results to further identify specific and actionable areas of improvement for the next year as well. This process is integrated with our continuous improvement methodology.

The website URL where information about the programs or initiatives is available:

Additional documentation to support the submission:

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.