Dickinson College
PA-12: Assessing Employee Satisfaction

Dickinson has surveyed employee satisfaction in the past. In 2007, Human Resource Services was interested in gathering data related to the working environment at the College. HR worked with The Best Companies Group in implementing a cultural assessment survey to 350 full-time employees – faculty, administrators, and support staff. The survey assessed three specific areas: Individual Perspective, Workgroup Perspective, and Organization Perspective. The responses provided a significant amount of data to determine what is perceived as strengths and areas for improvements of the College. The results from the survey allowed the institution to become ranked as 24th on the list of the Best Places to Work in Pennsylvania for large organizations. Below is the list of the five highest rated perspectives based on employee feedback: • The work of this organization is important and makes a difference (98%) • The organization actively contributes to the community (97%) • I understand our organization’s mission and strategic goals (96%) • Our senior leadership has the capabilities necessary for us to be successful (95%) • I understand how my job contributes to the organization’s success (95%) http://bestplacestoworkinpa.com/index.php?option=com_content&task=view&id=43&Itemid=58 In 2012, a workplace cultural assessment was administered to employees in the division of enrollment, marketing, and communications. This includes admissions, athletics, financial aid, institutional research and Marketing and Communications.