Dickinson College
PAE-12: Employee Satisfaction Evaluation

In 2007, Human Resource Services was interested in gathering data related to the working environment at the College. Our division worked with The Best Companies Group in implementing a cultural assessment survey to 350 full-time employees – faculty, administrators and support staff. The survey assessed three specific areas: Individual Perspective, Workgroup Perspective, and Organization Perspective. The responses provided a significant amount of data to determine what is perceived as strengths and areas for improvements of the College. The results from the survey allowed the institution to become one of the Best Places to Work in Pennsylvania for large organizations. Below is the list of the five highest rated perspectives based on employee feedback: • The work of this organization is important and makes a difference (98%) • The organization actively contributes to the community (97%) • I understand our organization’s mission and strategic goals (96%) • Our senior leadership has the capabilities necessary for us to be successful (95%) • I understand how my job contributes to the organization’s success (95%) Human Resource Services plans to launch a similar assessment in May 2011. In addition to the cultural assessment, our division also facilitates quarterly focus group session with each campus division to communicate upcoming programming and services while collecting feedback on how the division is supporting the needs of the employee community.