| Overall Rating | Gold - expired |
|---|---|
| Overall Score | 70.05 |
| Liaison | Lisa Kilgore |
| Submission Date | March 22, 2016 |
| Executive Letter | Download |
Cornell University
PA-10: Assessing Employee Satisfaction
| Status | Score | Responsible Party |
|---|---|---|
|
1.00 / 1.00 |
Cassandre Pierre
Joseph Director for Diversity Engagement and Career Life Programs Department of Inclusion and Workforce Diversity |
Has the institution conducted an employee satisfaction and engagement survey or other evaluation that meets the criteria for this credit?:
The percentage of employees (staff and faculty) assessed, directly or by representative sample:
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
Cornell continuously employs unit or campus–wide surveys to drive improvements to the campus climate to foster a productive work environment for faculty, students and staff, including mature workers. Cornell administers a satisfaction survey for all faculty on a 5 year cycle - the most recent of which was administered in fall, 2010. The university conducted a survey for all staff in the fall of 2011, with another planned in fall, 2016. The student PULSE survey is conducted on a bi-annual basis, with the last conducted in the spring, 2013 and another planned in spring of 2015.
In addition to these organization-wide measures, many other measures of satisfaction are in place on an on-going basis. For example, the university exit survey measures reasons why people leave Cornell, a new hire survey measures acclimation to Cornell after 90 days, which includes satisfaction metrics. Many units on campus also conduct "pulse" surveys of their staff, faculty and students on a regular basis.
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):
From the faculty survey a number of areas have been addressed. One area was the academic calendar. Since the survey was conducted a few changes have been made. 1) Labor Day has been listed as a non-instructional day of remembrance. Originally, classes were held on Labor Day while non-academic employees had the day off as a paid holiday. 2) Beginning in 2014, Martin Luther King, Jr. day was observed for all university employees. 3) Fall break has been extended by 2 days to help alleviate stress that students have expressed concern about in the past.
The year the employee satisfaction and engagement evaluation was last administered:
The website URL where information about the institution’s employee satisfaction and engagement assessment is available:
Data source(s) and notes about the submission:
The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.