| Overall Rating | Silver |
|---|---|
| Overall Score | 48.10 |
| Liaison | Jen Jones |
| Submission Date | March 3, 2023 |
College of Charleston
PA-13: Assessing Employee Satisfaction
| Status | Score | Responsible Party |
|---|---|---|
|
0.52 / 1.00 |
Jen
Jones Director Center for Sustainable Development |
Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Percentage of employees assessed, directly or by representative sample:
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
In collaboration with ModernThink LLC, an independent management consulting firm focused on workplace quality in higher education, the College of Charleston administered a Workplace & Campus Culture survey in 2019.
The survey included 60 statements on a 5-point agreement scale, 16 additional statements on a 5-point agreement scale, 28 benefit satisfaction questions on a 5-point satisfaction scale, three open-ended questions and five self-selected demographic questions.
More than 1,700 employees responded, yielding an overall response rate of 52 percent. ModernThink and senior leadership later hosted a Town Hall on September 23, 2021 to review survey results and discuss the institution's next steps.
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:
Leadership reviewed results and recommendations made by the consulting firm. They take the recommendations into account when developing strategies to improve the institution and continue surveys in coming years.
Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:
Data source(s) and notes about the submission:
The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.