Overall Rating Silver
Overall Score 48.10
Liaison Jen Jones
Submission Date March 3, 2023

STARS v2.2

College of Charleston
PA-13: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.52 / 1.00 Jen Jones
Center for Sustainable Development
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees assessed, directly or by representative sample:

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

In collaboration with ModernThink LLC, an independent management consulting firm focused on workplace quality in higher education, the College of Charleston administered a Workplace & Campus Culture survey in 2019.

The survey included 60 statements on a 5-point agreement scale, 16 additional statements on a 5-point agreement scale, 28 benefit satisfaction questions on a 5-point satisfaction scale, three open-ended questions and five self-selected demographic questions.

More than 1,700 employees responded, yielding an overall response rate of 52 percent. ModernThink and senior leadership later hosted a Town Hall on September 23, 2021 to review survey results and discuss the institution's next steps.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:

Leadership reviewed results and recommendations made by the consulting firm. They take the recommendations into account when developing strategies to improve the institution and continue surveys in coming years.

Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:

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