| Overall Rating | Silver - expired |
|---|---|
| Overall Score | 55.42 |
| Liaison | Jen Jones |
| Submission Date | Feb. 18, 2020 |
College of Charleston
PA-13: Assessing Employee Satisfaction
| Status | Score | Responsible Party |
|---|---|---|
|
0.47 / 1.00 |
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Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Yes
Percentage of employees assessed, directly or by representative sample:
47
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
In collaboration with ModernThink LLC, an independent management consulting firm focused on workplace quality in higher education, the College of Charleston administered a Workplace & Campus Culture survey in 2019.
The survey included 60 statements on a 5-point agreement scale, 16 additional statements on a 5-point agreement scale, 28 benefit satisfaction questions on a 5-point satisfaction scale, three open-ended questions and five self-selected demographic questions.
Nearly 1,000 employees responded, yielding an overall response rate of 47 percent. ModernThink and senior leadership later hosted a Town Hall on January 10, 2020 to review survey results and discuss the institution's next steps. ModernThink made five recommendations, ranging from improving communications, streamlining and shoring up performance management processes, and fostering trust (particularly in employees' relationships with senior leadership).
Additionally, ModernThink's methodology and report mirrors the work of one of the Strategic Plan working groups on employee success, which is meeting now.
The survey included 60 statements on a 5-point agreement scale, 16 additional statements on a 5-point agreement scale, 28 benefit satisfaction questions on a 5-point satisfaction scale, three open-ended questions and five self-selected demographic questions.
Nearly 1,000 employees responded, yielding an overall response rate of 47 percent. ModernThink and senior leadership later hosted a Town Hall on January 10, 2020 to review survey results and discuss the institution's next steps. ModernThink made five recommendations, ranging from improving communications, streamlining and shoring up performance management processes, and fostering trust (particularly in employees' relationships with senior leadership).
Additionally, ModernThink's methodology and report mirrors the work of one of the Strategic Plan working groups on employee success, which is meeting now.
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:
Nearly 1,000 employees responded, yielding an overall response rate of 47 percent. ModernThink and senior leadership later hosted a Town Hall on January 10, 2020 to review survey results and discuss the institution's next steps. Senior leadership also met with ModernThink to map how the team will reflect on and respond to survey results.
Optional Fields
Additional documentation to support the submission:
Data source(s) and notes about the submission:
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