|Submission Date||June 15, 2017|
Cleveland State University
PA-12: Assessing Employee Satisfaction
|1.00 / 1.00||
Facilities l Architect l Safety l Technology
Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Percentage of employees (staff and faculty) assessed, directly or by representative sample (0-100):
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
CSU’s employee satisfaction survey was administered by ModernThink LLC, a human resources consulting firm based in Wilmington, DE. To perform the survey, CSU was asked to submit a list of full-time employees randomly selected across four job categories: administration, faculty, exempt professional staff, and nonexempt staff. Adjunct faculty were not included.
The assessment had two components: a questionnaire about institutional characteristics and a faculty/staff questionnaire about individual's evaluations of CSU. The assessment also included an analysis of demographic data and workplace policies, including benefits. The questionnaires were administered online. In the faculty/staff questionnaire, people responded to 60 statements using a five-point scale, ranging from "strongly agree" to "strongly disagree." Those 60 statements were grouped into the one of the 12 categories below. The survey was conducted March 14 through April 15 of 2016.
Compensation & Benefits
Confidence in Senior Leadership
Facilities, Workspace, & Security
Professional/Career- Development Programs
Respect & Appreciation
Supervisor or Department-Chair Relationship
Tenure Clarity & Process
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):
The results of these reviews inform employee relations practices such as employee counseling techniques, collective bargaining, responding to union and non-union grievances, labor relations training and university policy.
The website URL where information about the programs or initiatives is available:
Additional documentation to support the submission:
The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.