| Overall Rating | Gold |
|---|---|
| Overall Score | 67.45 |
| Liaison | Benjamin Newton |
| Submission Date | March 3, 2023 |
Central Community College
PA-13: Assessing Employee Satisfaction
| Status | Score | Responsible Party |
|---|---|---|
|
0.54 / 1.00 |
Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Percentage of employees assessed, directly or by representative sample:
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
Employee engagement was assessed through questions using a 5-point Likert scale
1=Strongly Disagree to 5=Strongly Agree
Mean scores for each item were calculated
For questions relating to specific areas needing improvement vs. level of satisfaction, questions were added to seek the causes/ sources of challenge by multiple-response and open-ended questions
No average calculation was generated for these questions
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:
Based on the results weaknesses are identified and addressed by strategic plan goals and by internal departments.
Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:
Data source(s) and notes about the submission:
The survey includes questions on college-wide employee engagement and customer satisfaction of several departments you’ve interacted with during the past 12 months to improve customer service with the College’s internal customers. Departments are on a biennial schedule; so if you don’t see a department in the survey you interacted with in the past 12 months, you will see them on the 2023 survey.
All responses will remain completely confidential. The data is never examined on an individual basis, nor reported in a way that could be linked or tied back to an individual. Results will be reported in summary form.
The survey includes questions on college-wide employee engagement and customer satisfaction of several departments you’ve interacted with during the past 12 months to improve customer service with the College’s internal customers. Departments are on a biennial schedule; so if you don’t see a department in the survey you interacted with in the past 12 months, you will see them on the 2023 survey.
All responses will remain completely confidential. The data is never examined on an individual basis, nor reported in a way that could be linked or tied back to an individual. Results will be reported in summary form.
The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.