Overall Rating Silver - expired
Overall Score 54.08
Liaison Andrew McMahan
Submission Date June 24, 2015
Executive Letter Download

STARS v2.0

Central Carolina Community College
PA-10: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 1.00 / 1.00 Linda Scuiletti
Coordinator, Institutional Effectiveness & Research
Institutional Effectiveness
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Has the institution conducted an employee satisfaction and engagement survey or other evaluation that meets the criteria for this credit?:

The percentage of employees (staff and faculty) assessed, directly or by representative sample:

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

Central Carolina conducts a college-wide Faculty/Staff Satisfaction survey annually, focusing on employees’ perceptions of the extent to which they are supported in their jobs by all college service areas and functions. In addition, a climate survey is conducted every four years, assessing employees’ satisfaction with administrative support, campus culture, and environment. Further, individual departments and units conduct satisfaction surveys annually or bi-annually, including the college Library, the college-wide Quality Enhancement Program, Marketing and Public Affairs, and various Business Services departments. All surveys are conducted on-line by the Institutional Effectiveness department, and respondents’ anonymity is vigorously protected. Survey results are provided to appropriate administrators, and the IE department offers additional follow-up to help administrators interpret results and effect needed changes.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):

Survey data was used to help develop the strategic plan.
Within departments, the data was used to identify needs and develop action plans - in HR, it was seen that recruiting was a weakness, so we developed a stronger, more transparent recruiting process.

The year the employee satisfaction and engagement evaluation was last administered:

The website URL where information about the institution’s employee satisfaction and engagement assessment is available:

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.