Overall Rating Silver - expired
Overall Score 58.99
Liaison Barbara Kviz
Submission Date Feb. 27, 2015
Executive Letter Download

STARS v2.0

Carnegie Mellon University
PA-10: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.66 / 1.00 Dianne Kenney
Assoc. VP Chief HR Officer
Human Resources
"---" indicates that no data was submitted for this field

Has the institution conducted an employee satisfaction and engagement survey or other evaluation that meets the criteria for this credit?:

The percentage of employees (staff and faculty) assessed, directly or by representative sample:

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

In 2013, Carnegie Mellon University conducted a survey to examine staff (only) professional development needs and interests. The survey was initiated by the university’s Office of Professional Development Services with the assistance of the Office of Institutional Research and Analysis. The results of the survey were shared with multiple campus groups. The survey information was utilized to develop new programs and services offered to staff (only) beginning in the fall of 2013.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):

Professional Development Services partnered with colleagues from across the campus that are responsible for providing training, information and professional development sessions for staff. The mission of Professional Development Services is to offer valuable learning experiences that empower staff members to maximize performance and achieve their full potential.

The year the employee satisfaction and engagement evaluation was last administered:

The website URL where information about the institution’s employee satisfaction and engagement assessment is available:

Glassdoor’s Top 25 Universities To Work For (2014)

In its fourth annual report, Glassdoor is revealing the Top 25 Universities to Work For (2014), helping employees identify the top colleges and universities to work for across the U.S. Some common themes shared by employees at these top universities are flexible work schedules, strong research programs, a sense of making a positive impact on the world and in others’ lives, and great benefits like tuition reimbursement for employees and their families.

BYU Back on Top CMU #2

Based entirely on employee feedback shared on Glassdoor, Brigham Young University (BYU) reclaims the #1 spot with a 4.4 employer rating after falling to #3 on last year’s report. Carnegie Mellon University takes the #2 spot (4.3) followed by public university, Clemson University (4.3). Coming in at #4 is Ivy League Princeton University (4.3) and rounding out the top five is Cornell University (4.3). (Ratings based on a 5-point scale, 5.0=very satisfied.)

“At CMU, they strive to lead the way for others. Management supportive of career development and those at the top make it a point to know what you are working on and want input how to assist. Hard work is rewarded.” – Carnegie Mellon University Systems Administrator (Pittsburgh, PA)


The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.