Overall Rating Silver - expired
Overall Score 50.72
Liaison Philip Mansfield
Submission Date Feb. 17, 2017
Executive Letter Download

STARS v2.0

Carleton University
PA-10: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 1.00 / 1.00 Philip Mansfield
Sustainability Manager
Facilities Management and Planning
"---" indicates that no data was submitted for this field

Has the institution conducted an employee satisfaction and engagement survey or other evaluation that meets the criteria for this credit?:

The percentage of employees (staff and faculty) assessed, directly or by representative sample:

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

For the survey, Talent Map was hired as a third party. We went through a formal RFP process to select TalentMap.Basically, we were looking to answer those four key questions using 15 proven drivers of engagement. There four key questions were:
How engaged are your employees and faculty?
How effective are your workplace dimensions?
What are the most powerful drivers of engagement?
Where should you focus your workplace improvements?
Questions were asked to substantiate each of the drivers and an overall rating was determined.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):

For the engagement survey, we are looking at action planning at the organizational, divisional and departmental level for the next two and a half years before we launch the engagement survey again in the fall of 2018. We are asking teams to read, review and disseminate the results to their teams. We are then asking them to create an action of one or two things they will work on over the next two and a half years. https://carleton.ca/hr/engagement-survey/

The year the employee satisfaction and engagement evaluation was last administered:

The website URL where information about the institution’s employee satisfaction and engagement assessment is available:

For the Employee Satisfaction Surveys, these are at the OIRP website: http://oirp.carleton.ca/main/surveys-css-employee/

For the Engagement Survey: http://carleton.ca/hr/engagement-survey/,

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.