|Submission Date||Dec. 18, 2020|
California State University, San Marcos
PA-13: Assessing Employee Satisfaction
|1.00 / 1.00||
Safety, Risk and Sustainability
Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Percentage of employees assessed, directly or by representative sample:
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
While some divisions of the university have had consistent practices for assessing employee satisfaction and engagement, the 2017 Great Colleges Survey was the first step toward a comprehensive and consistent approach for the university to review employee engagement and satisfaction.
In addition, we conduct a Customer Satisfaction Survey and an Employee Engagement Survey almost annually.
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:
Issues raised by the different surveys allows the campus to address any issues through a variety of ways: The Customer Satisfaction Survey results are given to each department and they then can use their scores to create action plans to address concerns brought up from the campus community. For the Great Colleges Survey, the President develops a plan of action to address any concerns that come up. These efforts are then shared across the campus.
Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission: