Overall Rating Gold - expired
Overall Score 74.33
Liaison Austin Eriksson
Submission Date Dec. 10, 2018
Executive Letter Download

STARS v2.1

California State University, Northridge
PA-12: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 1.00 / 1.00 Austin Eriksson
Sustainability Program Manager
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees (staff and faculty) assessed, directly or by representative sample (0-100):

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
As part of a broad initiative to assess employee satisfaction, CSUN hired an external service provider (Campus Climate Surveys, LLC) whose expertise is to measure workplace climate. Two surveys were developed, one for faculty and another for staff. The surveys included questions aimed at measuring employee job satisfaction, satisfaction with campus services and perceptions of support, satisfaction with CSUN’s diversity and inclusion goals, and perceptions of safety on campus and in the surrounding community. In April 2018, the surveys were disseminated to all campus employees, including student employees, and responses were collected online, anonymously. The participation rate by employee type are as follows: Faculty = 16.8%; Staff = 40.9%; Administrators = 55.4%; Student Employees = 67.8%.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):
Results are being analyzed and will be shared in fall 2018 with all departments through the Office of Equity and Diversity. The Chief Diversity Officer will develop a process for addressing issues that are revealed from the workplace satisfaction and climate survey.

The website URL where information about the programs or initiatives is available:
Additional documentation to support the submission:

Data source(s) and notes about the submission:

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.