| Overall Rating | Silver |
|---|---|
| Overall Score | 57.31 |
| Liaison | Feng Teter |
| Submission Date | Dec. 4, 2023 |
California State University, Fresno
PA-13: Assessing Employee Satisfaction
| Status | Score | Responsible Party |
|---|---|---|
|
0.52 / 1.00 |
Sue
Shaw Project Manager Administration |
Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Percentage of employees assessed, directly or by representative sample:
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
The first Workplace Quality Survey was conducted on campus in 2017 to help us better understand faculty and staff perceptions of our work environment. The survey results established a baseline of our strengths and identified areas of opportunity.
A follow-up survey was conducted in 2019 to gauge opinions and needs of faculty and staff.
The workplace quality survey has been developed by taking the core of ModernThink’s Higher Education Insight Survey and customizing it to fit the specific needs, themes and language of Fresno State. The survey consists of 76 statements, 18 benefits, 3 open-ended questions and 18 optional demographic questions. After meeting with the campus survey planning group, ModernThink worked in consultation with Fresno State to craft the instrument. The 2019 survey includes the same questions we asked in 2017, plus a few additional questions.
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:
The University shared the results with the campus community in fall 2019. The results were used by campus leaders to shape workplace quality moving forward. Results were posted online and shared in open campus forums.
Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:
Data source(s) and notes about the submission:
The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.