|Submission Date||Feb. 28, 2018|
California State University, Chico
PA-12: Assessing Employee Satisfaction
|0.55 / 1.00||
Sustainability Programs Manager
Institute for Sustainable Development
Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Percentage of employees (staff and faculty) assessed, directly or by representative sample (0-100):
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
In May of 2014, President Zingg and the Cabinet, in conjunction with Academic Senate, administered a Campus Climate Questionnaire to the campus community. The purpose of the questionnaire was to gauge the work environment here at CSU, Chico, and to see whether a lengthier climate survey was warranted. Almost 400 employees completed the brief questionnaire and analyses of the results suggested that a more detailed climate survey should be given.
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):
In the spring of 2015, Interim Provost Elrod constituted an ad hoc Campus Climate Survey Working Group (CCSWG), with the express purpose of creating a survey to better understand campus morale and work-life balance on our campus. Later, in the spring of 2015, the CCSWG surveyed the campus. Those lengthier surveys were divided into fourteen sections, ranging from general questions about employment on campus, to more targeted areas such as diversity, workload, stress, etc. The survey asked a mix of quantitative and qualitative questions in each section. A report on the surveys was issued to campus in August of 2015. During the 2015-16 AY, the CCSWG developed shorter surveys intended to capture many of the issues from the spring 2015 survey. The campus was again surveyed, in April of 2016.
The website URL where information about the programs or initiatives is available:
Additional documentation to support the submission:
The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.