Overall Rating Gold
Overall Score 69.72
Liaison Roxane Beigel-Coryell
Submission Date March 3, 2023

STARS v2.2

California State University, Channel Islands
PA-13: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.48 / 1.00 Scott Perez
Director of Research and Sponsored Programs
Research and Sponsored Programs
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees assessed, directly or by representative sample:

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

In Spring 2018 and Spring 2020, CSUCI administered Diversity Learning Environments Surveys to students and Staff Climate Surveys to employees in collaboration with the Higher Education Research Institute (HERI) at UCLA. The surveys asked faculty, staff, administrators, and students about their perceptions of their overall employment/educational satisfaction and their experiences with campus diversity and inclusion efforts. These surveys were designed to understand and compare perceptions in relation to the institutional climate and diversity on campus. The surveys were distributed to all students and employees via email, with several follow-up emails encouraging participation. Responses were received from 48% of university employees.

Raw data was received by the campus in the summer and analyses of the data was conducted throughout the following fall semester in 2018 and 2020. Final reports were sent to the campus in the early spring of 2019 and 2021.

Beginning in Fall, 2022 the campus will administer more focused instruments each semester rather than every two years. These briefer, more focused surveys will provide the institution with more timely and actionable findings. The campus is in the midst of analyzing data received in the Fall, 2022 survey. The response rate is currently estimated at 48%.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:

Each of the Divisions as well as the President’s Advisory Council for Inclusive Excellence hold open town halls to discuss results and determine actions to address deficits found within the report. The first cross-divisional conversation was held in May of 2019 and six additional conversations were held in the fall semester. The campus also conducts "Courageous Conversations" – safe spaces where faculty, staff and students may speak openly about challenges identified by the surveys.

Two Campus Climate Town Halls to discuss Fall 2022 survey results will be held on Monday, Jan. 30, 2023 and Wednesday, Feb. 1, 2023.

Website URL where information about the employee satisfaction and engagement evaluation is available:

Additional documentation to support the submission:

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.