Overall Rating Silver - expired
Overall Score 60.61
Liaison Roxane Beigel-Coryell
Submission Date June 30, 2011
Executive Letter Download

STARS v1.0

California State University, Channel Islands
PAE-12: Employee Satisfaction Evaluation

Status Score Responsible Party
Complete 2.00 / 2.00 Caroline Doll
Director, Special Projects
Finance and Administration
"---" indicates that no data was submitted for this field

Does the institution evaluate employee satisfaction in a way that meets the criteria for this credit?:

A brief description of the institution’s methodology for evaluating employee satisfaction:

Channel Islands (CI) is a participating member in the CSU Quality Improvement Program, http://www.calstate.edu/QI/

One of the benefits of participating is access to the Systemwide Survey program administered by the Chancellor’s Office (CO). The campus has participated annually since 2007. Under the program, campuses choose from a number of survey drafts that can be customized to seek responses to questions unique to the campus. Introductory messages, email addresses and a schedule are sent to the CO. The CO runs the surveys and once the surveys have been run, they compile results and generate reports for each survey run. The process is completed online and responses are anonymous. Results are reviewed by management teams and corrective actions taken as appropriate.

The surveys run for CI over the last three years are:

2007 - Accounts Payable, Human Resources (MPP), Student Housing, University Police, Dining Services

2008- University Police, Health Services, Student Housing, Mail, Student Career Services, Parking

2009- Accounting, Career Services, Facilities, Health, Housing, Accounts Payable, Parking

The year the employee satisfaction evaluation was last administered:

The website URL where information about the institution’s employee satisfaction evaluation process is available:
Data source(s) and notes about the submission:

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.