Overall Rating Silver
Overall Score 47.15
Liaison Drew Dullen
Submission Date Nov. 24, 2020

STARS v2.2

Brock University
PA-13: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.59 / 1.00 Elenore Breslow
Sustainability Coordinator
Facilities Management and Environmental Sustainability Research Centre
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees assessed, directly or by representative sample:

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

2017 Employee Engagement Survey: Brock’s Human Resources department asked a randomly-chosen group of full-time faculty and staff to share their thoughts on a range of workplace themes. Respondents were provided with a 10-minute questionnaire, where they could weigh in on topics such as their relationship with their boss, relationships with co-workers, whether they have the resources they need to do good work and if they feel connected to the mission of the University. The survey was distributed to half of Brock’s on-going staff in May 2017 and the remaining half in October 2017.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:

Brock’s Office of Human Resources used the feedback from 906 completed surveys to guide focus groups and new professional development opportunities.

The highest positive response indicated that 98 per cent of faculty and 99 per cent of staff have opportunities to apply a variety of skills and knowledge on the job.

The survey also highlighted areas of improvement:

- Professional development: 70 per cent of employees said they had formal opportunities to learn and grow over the past year.
- Performance feedback: 58 per cent of faculty and 76 per cent of staff indicated that feedback is regularly provided to help improve performance.
- Resources: 65 per cent of faculty and 70 per cent of staff reported they have resources they need to perform their jobs effectively.
- Participation in decision-making: 70 per cent of faculty and 77 per cent of staff are encouraged to share ideas and participate in decisions affecting their work.

Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:

Percentage of employees was calculated using the total number of employees based on Brock’s 2017-2018 Institutional Analysis, which includes the following, full-time faculty, full-time and limited term professional librarians, and full-time, part-time, and term on-going staff (administrative/professional, support/technical, and maintenance and trades).

Brock News Employee Engagement Survey: https://brocku.ca/brock-news/2017/05/new-surveys-give-employees-a-chance-to-have-their-say/

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.