Overall Rating Gold
Overall Score 66.30
Liaison Stephen Ellis
Submission Date May 31, 2024

STARS v2.2

Boston University
PA-13: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.47 / 1.00 Gabrielle Brewer
Sustainability Analyst
BU Sustainability
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Yes

Percentage of employees assessed, directly or by representative sample:
47

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

In the spring of 2023, Boston University released a first-of-its-kind, university-wide Belonging and Culture Survey. The survey assessed student, staff, and faculty at BU and identifies successes and opportunities for improvement. In total, more than 11,000 community members participated, which captured 34% of faculty and 40% of staff.


A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:

On October 18th, 2023 Boston University held a town hall to present the key findings of the results on both the Charles River and Medical Campuses. The presentation highlighted University-level findings and provided insight into areas in which Boston University is excelling and where we still have work to do. Some of the next steps to address issues raised by the survey include (1) the generation of a data dashboard to represent findings from the survey for unit senior leaders and special working committees (2) mapping current/ongoing iniatatives onto improvement opportunities identified by survey results (3) developing community forums and discussions to identify new initiatives to improve inclusion and belonging (4) collaborating with Rankin Climate consultants to develop strategies to address survey-driven issues impacting inclusion and belonging (5) developing and posting an accountability roadmap to the belonging and culture survey website, and (6) in 2026, administering a second university-wide Belonging and Culture Survey.


Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:
Data source(s) and notes about the submission:

This represents FY2023 BU Metrics.


The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.