Overall Rating Silver
Overall Score 53.00
Liaison Kathy Johnson
Submission Date April 21, 2020

STARS v2.2

Black Hills State University
PA-13: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 1.00 / 1.00 Deborah Liddick
AD of Facilities Services and Sustainability
Facilities Services
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees assessed, directly or by representative sample:

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

Part of the mission of BHSU is to provide educational access and inclusion and to accept and embrace diverse cultures to improve the quality of life for people and communities of South Dakota. As such, Black Hills State University is participating in a national survey developed to assess the overall climate on campus. The primary purpose of the Skyfactor Campus Climate, Safety, and Sexual Assault Assessment is to provide BHSU with information to inform policies, programs, and practices that enhance the campus environment. This assessment provides campus constituents an opportunity to voice their experiences and perceptions of the campus environment. Specifically, it serves as a conduit for providing feedback to help direct university initiatives. This information will be used to develop strategic priorities related to the campus environment and all who interact with the campus community including all students, future students, alumni, visitors, faculty, employees, and all stakeholders.

A university committee reviewed several national campus climate surveys. After a review of the surveys, the committee found that Skyfactor/Benchmarks had many capabilities that were important. This included a survey for students and employees; meeting Title IX recommendations; a flexible administration timeline; add additional questions; peer comparisons and national benchmarks; reporting features. In addition, by using a third party vendor, the company provides an additional layer of data confidentiality.
The Skyfactor Campus Climate, Safety, and Sexual Assault Assessment focuses on:
• Perceptions of the campus related to the ability to assess diversity, inclusiveness, visibility, equity, safety, and treatment
• Personal attitudes and behaviors related to working with people from diverse backgrounds
• Perceptions of institutional policies, procedures, and training in compliance with Title IX (sexual assault and harassment)
• Perceptions of measures and satisfaction with the institution

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:

The Executive Report will be released in Fall semester 2020. Reports and presentations will use aggregate (summary) data. Efforts will be taken to protect participants’ private information.
Efforts will be made to present the executive summary of the survey to a variety of campus committees and groups. In addition, the institution will utilize the Gallup method of having discussions with departments and groups on how to utilize the data to make improvements. Because of our shared governance commitment, it is our hope that the survey data is used by a variety of campus constituents (e.g. Student Senate; Faculty Senate; Staff Senate; Title IX-EO Coordinator, Director of Campus Safety, Director of Human Resources, and other campus leadership) to make institutional improvements and direct strategic university initiatives and create a welcoming campus climate for all stakeholders.

Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:

President’s Supporting Letter

President Invitation to Participate Campus eUpdate Special Edition

Campus Climate Survey Examples

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.