Overall Rating Platinum
Overall Score 87.10
Liaison Alex Davis
Submission Date March 5, 2020

STARS v2.2

Arizona State University
PA-13: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 0.21 / 1.00 Alex Davis
Program Manager
University Sustainability Practices
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Yes

Percentage of employees assessed, directly or by representative sample:
21.20

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

A survey was conducted of employees in ASU’s Business and Finance unit in mid-FY20. This survey served as a pilot survey to facilitate a future institution-wide survey of employee satisfaction.

Human Resources, a department within Business and Finance managed under Dr. Morgan Olsen, uses data from the survey to inform its program development. A small number of survey respondents identified an opportunity to improve leadership support for professional development and communication of clear performance standards. ASU implemented a new workforce development management system (Career EDGE) at the start of FY19 that is intended to address and expand opportunities for professional development across the organization. Additionally a pilot project is also underway to shift from an annual performance review model to a quarterly conversation coaching model to provide more frequent feedback and clarify expectations for employees. The intention is to roll this out university wide in FY2020. We will be reviewing future survey results to determine if additional opportunities for improvement are identified. Please note that any specific issues that identified through this survey are promptly addressed by Human Resources.

Data collection:
The 21.2% of employees assessed represents all employees in departments within Business and Finance (managed under Dr. Morgan Olsen). The survey was sent to 550 employees to ensure a representative sample for Business and Finance.


A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:

Human Resources, which is managed under Dr. Morgan Olsen, uses data from the survey to inform its program development. A small number of survey respondents identified an opportunity to improve leadership support for professional development and communication of clear performance standards. As ASU implemented a new workforce development management system (Career EDGE) at the start of FY19 that is intended to address this type of issue, we will be reviewing future survey results to determine if these same opportunities for improvement are identified. Please note that any specific issues that identified through this survey are promptly addressed by Human Resources.


Website URL where information about the employee satisfaction and engagement evaluation is available:
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Additional documentation to support the submission:
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The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.