Overall Rating Gold - expired
Overall Score 73.93
Liaison Jim Dees
Submission Date April 19, 2019
Executive Letter Download

STARS v2.1

Appalachian State University
PA-12: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 1.00 / 1.00 Jim Dees
Data and Assessment Specialist
Office of Sustailability
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees (staff and faculty) assessed, directly or by representative sample (0-100):

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

The 2017 Staff Survey (prepared by the Staff Senate Quality of Life Committee) was offered to all 1,688 permanent EHRA and SHRA staff employees on record; 681 responded for a 40% response rate.

During the Fall semester of 2016, the Faculty Senate prepared a survey that was sent to 1338 faculty across the instructional ranks. Of these, 736 faculty members completed the questionnaire for a response rate of 55%.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):

The Staff Senate Quality of Life Committee makes recommendations and reports survey findings to administrators, the Staff Senate, and the campus. The purpose for staff surveys is to determine areas of employee concerns, identify recurring issues, elicit positive and negative feedback, pinpoint areas which need improvement, and to learn more about employee attitudes, experiences, and values.

The Faculty Grievance Hearing Committee is a committee constituted solely of faculty. Grievances within the province of the Faculty Grievance Hearing Committee shall include matters directly related to a faculty member's institutional relationships and conditions of employment.

The website URL where information about the programs or initiatives is available:
Additional documentation to support the submission:

faculty and staff are handled differently.

website for faculty satisfaction: http://facsen.appstate.edu/

website for staff satisfaction: http://staffsenate.appstate.edu/service-projects/quality-life-staff-survey

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.