Overall Rating Gold
Overall Score 69.79
Liaison Courtney Stoner
Submission Date March 6, 2020

STARS v2.2

American University
PA-13: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 1.00 / 1.00 Courtney Stoner
Sustainability Analyst
Office of Sustainability
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Yes

Percentage of employees assessed, directly or by representative sample:
100

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

The Office of Institutional Research and Assessment and Human Resources developed and conducted an internally developed Climate and Engagement Staff Survey and a Faculty Survey in spring 2019.

They went out to all PT and FT staff and faculty (excluding student staff, who got the student survey).

The survey was not mandatory, and the response rates were 51.0% of faculty and 61.1% of staff.


A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:

There is a working group that is discussing the results in order to roll them out to the community and make recommendations. It includes staff and faculty as well as student representatives.


Website URL where information about the employee satisfaction and engagement evaluation is available:
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Additional documentation to support the submission:
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The survey was sent to ALL PT and FT staff, academic and non-academic. The survey was not sent to a representative sample because it was sent to all staff.

Student employees were excluded, there was a separate student survey that went out but covered similar topics at the same time.

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.