Overall Rating Gold
Overall Score 69.17
Liaison Susan Kidd
Submission Date May 21, 2021

STARS v2.2

Agnes Scott College
PA-13: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 1.00 / 1.00 Susan Kidd
Executive Director
Center for Sustainability
"---" indicates that no data was submitted for this field

Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:

Percentage of employees assessed, directly or by representative sample:

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
The Office of People and Culture (previously named the Office of Human Resources, and still often referred to be that name) and the Office of Institutional Research administered a Staff Satisfaction and Engagement Survey which was administered to all college staff who are on payroll. The participation rate for this survey was an impressive 76%. The survey was promoted through internal campus communications and staff email, and was administered online. To ensure that all staff had access to the survey, paper copies were provided to any staff member who did not have access to the proper technology. Special outreach was done for these individuals.

In addition, all academic staff receive a separate survey instrument every year to assess faculty satisfaction. This survey is conducted by the Office of Academic Affairs and the Office of Institutional Research.

A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:
As part of the survey, staff were asked “how can the Office of People and Culture most help you better succeed in your work” for which the top responses were:
- Assisting work life balance
- Providing career planning and growth/training for managers
- Promoting workplace equities

As of April 2021, the Office has begun to implement measures to directly address these desires, including revamping the employee wellness program and developing a training program for managers to be implemented once the college resumes in-person operations in the fall.
In addition to these immediate actions, the Office of People and Culture and the Office of Institutional Research have outlined the following next steps to address issues and concerns raised by the campus survey:
- Community meeting was hel to share summary reports on April 16, 2021.
- VPs received divisional reports.
- Action plans will be created by all divisions to focus on improvement areas and those plans will be collected by June 30.
- Office of People and Culture will address mandate areas and connect its work to related strategic plan initiatives.
- The college is committed to an annual survey.

The academic staff survey is reviewed by the Office of Academic Affairs and the Office of Institutional Research. The results of that survey are presented to the president’s cabinet and to the executive committee of the faculty to address concerns raised from the survey. Work is being done by the Office of People and Culture to align the faculty and staff surveys now that the college has committed to an annual staff satisfaction survey.

Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:

Data source(s) and notes about the submission:

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.